Refund & Cancellation Policy
At Design Pandaa we are committed to providing high-quality design services that meet our clients' expectations. Our refund and cancellation policy is designed to ensure transparency and fairness.
1. Cancellation Policy
- Clients can request a project cancellation before work has commenced for a full refund.
- If the project is canceled after the initial consultation but before design work has started, a partial refund may be issued, deducting consultation and administrative fees.
- If work has already started, cancellation requests will be reviewed on a case-by-case basis. In such cases, a refund may not be possible, or only a partial refund may be granted based on completed work.
2. Refund Policy
- 100% Refund: If we are unable to start the project for any reason.
- Partial Refund: If the project is in progress but not completed, we will evaluate the work done and offer a reasonable refund accordingly.
- No Refund:
- Once the final files/designs have been delivered.
- If the delay is due to a lack of response or cooperation from the client.
- For services that involve third-party tools, software, or resources that are non-refundable.
3. Revision & Dissatisfaction Policy
- We offer unlimited free revisions (as per the service package). If additional revisions are required, they may be subject to extra charges.
- If the final design does not meet expectations despite revisions, we will work with the client to find a reasonable resolution, but refunds will not be issued once work is completed.
4. Payment Disputes
If a chargeback or payment dispute is initiated without prior communication, we reserve the right to suspend ongoing work and take legal action if necessary.
5. Contact Us
For any questions or refund/cancellation requests, please contact us at: vinothkumar@designpandaa.com
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