Terms and conditions

These terms of services describe the rules and regulations associated with using the services of Design Pandaa and its Website.

These Terms of Services acts as a bond between the company (Design Pandaa) and you (the user) and will be in effect until we stop providing our services. By accessing this website, it is understood that you read, understood, and agreed to these terms of services.

This site solely belongs to the company Design Pandaa. All the website designs, text, video, audio, graphics, logos, trademarks, databases, software, and service marks on the website are controlled by Design Pandaa. All the content on the website, its materials and its designs are preserved by trademark laws. These materials should not be altered, duplicated and used for any commercial purposes.

Signing up with us

While registering, you might need to provide some of your important information so that we can proceed to provide our services. Thus, you are required to keep your password confidential and will be entirely responsible for your account. After registering with Design Pandaa, the company has the right to modify, reclaim, or remove the username of the users in cases where the username is offensive, or improper.

Liabilities

When using this website, neither the company Design Pandaa nor any of its directors or employees will be held liable for any direct or indirect, incidental, consequential, punitive, exemplary, or other damages. However, Design Pandaa will only be liable for a maximum of $50 for any exempted cause or action

Content Responsibility

This website does not make any promises about updating its information. Some of the content on this site may contain typographical errors as well as photographic and technical errors. We cannot guarantee that the website's content is accurate or complete. Content can be changed at any time by Design Pandaa without prior notice. Use of any linked website and its consequences are at the user's own risk when using Design Pandaa. Such website's content has not been reviewed in its entirety by Design Pandaa, and the company Design Pandaa is not responsible for any of it.

Subscriptions and Services

We will make the applicable Services available to you for the duration of your subscription, provided that you comply with these Terms and Conditions, subscribe to a plan, and make timely payments. In the event of planned downtime or unscheduled emergency maintenance, we will make commercially reasonable efforts to keep the services available. We reserve the right to change or discontinue the services without prior notice. If you do not agree to these terms and conditions, you will not be able to access or use the Services.

Your Account Liabilities

You are solely responsible for any and all activities that occur under your account. Whenever a form on this Site asks for information about you, you agree to provide accurate, current, and complete information about yourself. Aside from that, you also agree to maintain and proactively update the provided data to ensure that it is current, accurate, and comprehensive. You also agree to keep passwords and other identifying information secure. Please notify us immediately if your account has been misused. Users of any Service of us must have their own unique username and password. Each person you authorise to use your account must have a valid email address. As part of this agreement, you agree to provide us with any other information we reasonably request from you. All telecommunications, broadband and computer equipment and services required to access and use the Services must be obtained and maintained by you, and you are responsible for all charges associated with them.

Disclaimer of Warranties

We provide our services on an "as is" basis. Design Pandaa makes no implied or explicit warranties about the accuracy or completeness of the content of this website or any other website linked to this site. The usage of this website and its services will be at the sole risk of the users. We work based on the input given by the customers, and we are not liable for any issues related to copying rights/patents etc. Design Pandaa accepts no accountability for the inaccuracies and errors of content material, damage or injury to property in any manner, resulting from the usage or access to this website or the content transmitter, transmission of viruses or bugs or other issues through this site by any other third party, interruption or cessation of transmission from and to other sites, unauthorized use or access to secure server and issues related to the financial or personal information stored.

Termination of our services

In the event that you violate these Terms and Conditions and are not in conjunction with our model, the company Design Pandaa has the sole right to terminate its services to you at any time. If you violate our core values by sharing usernames and passwords, your account will be terminated. In addition, we will not tolerate any form of abuse of our services or team, including the use of our services for illegal activities.

Our Services

Upon continued compliance with these Terms and Conditions, including timely payment of associated amounts due, we grant you access and use of the Services for your internal business purposes on a revocable, non-exclusive basis, that is not sublicensable or transferable.

Usage of the Services

Depending on the nature of your account, you may use the Services for any number of projects and scopes that you have subscribed to under the applicable plan. Despite the fact that we accept unlimited requests and revisions, our output volume is dependent on a variety of factors, including the total volume and complexity of the requests we receive. However, we recommend that you do not use our Services for projects that are time-sensitive. This means that you may not use the Services to monitor their performance or functionality for competitive purposes. No third-party should be allowed to discover the source code, object-code or underlying structures, ideas or algorithms of the Services, modify them or create derivative works based on them. It is prohibited to use the Services for any purposes other than their own internal purposes, and to do so in a manner inconsistent with the Terms of Service and all applicable laws and regulations.

Service-based Disclaimer

When it comes to designing, we do our best to avoid any mistakes. But due to the nature of our services and the amount of creative effort involved, we cannot guarantee that all files delivered will be error-free at all times. It is your responsibility to review and check all files for errors or omissions from the brief when we deliver them to you, and to notify us of any changes or revisions that are needed. While your subscription is active, we will do our best to correct any errors that you notify us of during that time. In the event that you notify us of any errors after that time, we are not obligated to make corrections, but we will make every effort to work with you in order to do so.

The User Accounts

According to the number of subscriptions on your account, the speed of your account will be slower or faster. How much output you get depends on how many subscriptions you have and how many subscriptions our team can process in a business day. Numerous factors, including but not limited to the type and complexity of your requests, affect our design deliverables.

Workload Terms

A single subscription does not guarantee the amount of work we can produce. Users and subscriptions can help us complete more tasks in a business day.

Your Account Usage

For this reason, Design Pandaa opposes and will not tolerate the use of its service to discriminate against others, especially based on race, religion or national origin. Using the Service in a way that would likely trigger, promote, or support such discrimination is strictly prohibited. If you do not agree to this, please do not use the Services. During the course of providing the Services, we may make use of certain materials that are available. Existing materials belong to us and our licensors. We and our licensors own all rights, titles, and interests in them. Please note that we only allow you to incorporate or combine or otherwise use any available materials with the Services or deliverables in order to use them. These materials are solely owned by us. Because our Services are free to use, any information, data, or materials you provide to us are yours to own and/or control at all times. Submission of content confirms ownership and/or possession of all necessary rights, licences and/or permits to share it. Without prior notice or liability, we may permanently or temporarily terminate or suspend your access to the Service if we believe that it is being used for discriminatory purposes.

Payment Terms

It is necessary to pay recurring fees in order to use our Services on a regular basis. As a condition to gaining access to the Services, you must first pay all fees (and applicable taxes) as specified during registration (and as you may be informed from time to time). Your registration for the Services authorises us to charge your payment method (such as a credit card) for the fees and applicable taxes, beginning with your registration, and continuing according to the billing frequency you choose (e.g., monthly, quarterly, half-yearly and annually). Your account may be terminated if there is an overdue. Note that each and every payment made under these Terms and Conditions is non-refundable.

Cancellation Policy

User satisfaction is our number one priority. Your subscription with us can be cancelled at any time for any reason. We recommend sending a formal cancellation email to support@designpandaa.com at least a week before your subscription renewal date to ensure a smooth cancellation process. Files on the dashboard will remain accessible until your account is terminated. It is possible to lose access to your dashboard design files if you cancel your subscription to the Services.

Refund Policy

Within 14 days of the trial period, users can cancel their subscriptions and request a refund at support@designpandaa.com. If we find evidence of fraud, abuse, or any other manipulative behaviour on the part of the user, we reserve the right to refuse your fund. Users who have exceeded the 14-day time limit or who have approved and received source files for more than one project may also be denied a refund. If you signed up for our services during a promotion or offer, we may not be able to refund your money. For us to improve the quality of our designs and services in the future, we rely on customer feedback and suggestions. To learn more about the cause of the cancellation request, support@designpandaa.com will contact the users who made it. They will then inform the management of all user concerns so that the user remains as a valued customer. It's a way for Design Pandaa to find out what's causing the customer's inconvenience so that they can take the necessary steps to prevent it in the future. The subscription will be processed and refunded within 30 working days.

Confidentiality Agreement

It is feasible that you will disclose your Confidential Information to us during the course of our relationship (non-public information). Information that you share with us will remain confidential and will not be disclosed to third parties. The Confidential Information is restricted to employees, directors, contractors and our service representatives who are committed to providing you with the best services possible. Similarly, we may also disclose to you our Confidential Information during the course of our relationship. You agree to keep our Confidential Information confidential and not to disclose it to any third parties. Unless otherwise stated in these Terms and Conditions, you may not use our Confidential Information.

Permissions for Portfolio management

You agree to consent to our use of your work in our portfolio, social media and other marketing efforts. You must notify Design Pandaa at support@designpandaa.com to revoke this right. Thus, these terms and conditions become effective as of the date you sign up with us! Please reach out to us at support@designpandaa.com